Please check if the scanner function is back and the icon for the printer function is available. If you see an X, follow the on-screen instructions to resolve the issue. If you see an exclamation point, the test failed and required user action, but the step was skipped. If you see a wrench, HP Print and Scan Doctor found an issue and repaired it. If you see a checkmark, the printer passed the test. Review the list of test results, and then resolve any issues found.

The software can resolve many printer issues. If you are prompted to install the printer software, follow the on-screen instructions. If your printer is not listed or a connection problem is detected, click My product is not listed or select your connection type, follow the on-screen instructions, and then click Retry.Ĭlick either Fix Printing or Fix Scanning. Select your printer in the list, and then click Next. On the Welcome screen, click Start to view a list of available printers. Make sure your printer is turned on and connected to the computer.ĭownload HP Print and Scan Doctor, and then follow the on-screen prompts to install and open the tool. This tool will help to fix any issues with the printer drivers/software:

While you respond to that, I suggest you to download and run the HP Print and Scan Doctor. May I know if any software changes or updates happened on the computer prior to this issue? Not to worry, I'll be glad to assist you with this case. I understand that the scanner function as well as the icon for the printer function disappeared from the desktop screen. HP Instant for reaching out to us on the HP Support Forums.Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.

Hp doctor printer and scanner